The company

Join the founding team at 16 Charles Street, a new private members club opening in 2026.

More than a club, Les Amis is a way of life – an invitation into an international circle of kindred spirits who share a love for the Loulou lifestyle.

Job description

Founding Membership Launch

• Support the launch and operational rollout of the Founding Membership programme

• Work closely with internal stakeholders to define and implement membership flows, automations and application processes

• Oversee updates to application forms, including payments, wording, design and user experience

• Coordinate transactional communications and member-facing messaging

• Support the creation and management of membership categories including Committee, Ambassador, Comp and Annual memberships

• Coordinate member outreach strategies and CRM segmentation

• Review membership applications and support presentation processes to the Board

• Build and document onboarding journeys and operational procedures ahead of opening

CRM & Systems

• Oversee all member records, profiles and statuses within the CRM system

• Ensure data accuracy and consistency throughout the membership lifecycle

• Define and document CRM processes alongside the Membership and Tech teams

• Support the development of reporting tools, dashboards and membership analytics

• Work on payment workflows and member portal development

• Coordinate GDPR-compliant communication and segmentation strategies

Membership Experience

• Define and structure the member onboarding journey

• Develop annual welcome packs and member gifting strategies

• Build retention and renewal strategies

• Coordinate member engagement initiatives, including committee and founding member events

• Help shape partnerships and member programming ahead of opening

• Create thoughtful member touchpoints (birthdays, holidays, personalised attentions, etc.)

• Support the creation of a “dog membership” programme and associated member experience

Marketing & Communications

• Collaborate on all membership communications, branding and copywriting

• Support the social media strategy alongside the Marketing team

• Ensure consistency of tone, positioning and member experience across all touchpoints

Revenue & Operations

• Define membership financial targets and reporting structures

• Coordinate procedures relating to membership revenue, accounting and F&B allowances

• Support revenue growth initiatives and identify new membership opportunities

• Help structure interview and site-tour processes for prospective members

Required Skills:

• Strong organisational and project management skills

• Excellent attention to detail and operational mindset

• Experience in hospitality, membership, CRM or luxury service environments preferred

• Comfortable managing multiple projects simultaneously in a fast-paced opening environment

• Strong communication and interpersonal skills

• Solutions-oriented with a hands-on attitude

• Entrepreneurial spirit and excitement for building processes from the ground up

• Passion for hospitality, guest experience and community-building

Education & experience:

• Senior experience in hospitality, ideally within members clubs, fine dining, or lifestyle-driven restaurant environments